// Pricing
Five tiers, priced per seat, published openly. You should be able to work out roughly what this costs before you ever speak to us.
Law 3 — never surprise anyone. Prices vary by market because our costs do. Pick your region below and the numbers update. This page is our authoritative rate schedule; every agreement we write reads from it.
Select your market region
Entry Level
Stack purchased separately
Managed Basics
Stack purchased separately
Managed Pro
Stack software included
// Most popular
Managed Plus
Stack software included
White Glove
Stack software included
Tin stack
Purchased separately through DigitalUmbrella
Bronze stack
Purchased separately through DigitalUmbrella
Silver stack
We purchase your stack from DigitalUmbrella on your behalf — no separate purchase needed
Gold stack
We purchase your stack from DigitalUmbrella on your behalf — no separate purchase needed
Platinum stack
We purchase your stack from DigitalUmbrella on your behalf — no separate purchase needed
// Recommended add-ons
An unmanaged device and a stolen password. These add-ons cover both, per user, per month, on Microsoft 365 seats. Same price in every region.
Device management
Every laptop gets the same security settings automatically — and a lost one can be wiped before anyone reads your email.
Included in Gold and Platinum
Learn moreIdentity and access
Multi-factor authentication for everyone with no exceptions, sign-ins blocked from countries you don't do business in.
Included in Gold and Platinum
Learn moreAdvanced identity protection
Microsoft's risk engine watches every sign-in; risky accounts lock themselves, admin access expires on its own.
Learn more// Server & infrastructure
Seats cover the people. These cover the machines everything else depends on.
File, print, and application servers with standard availability requirements.
Stack included: NinjaOne, EDR (Huntress; SentinelOne on Business Critical), MSP360 image backup with 500 GB included; storage above 500 GB billed per GB-month.
Servers your operation stops without. Higher monitoring frequency and priority response.
Stack included: NinjaOne, EDR (Huntress; SentinelOne on Business Critical), MSP360 image backup with 500 GB included; storage above 500 GB billed per GB-month.
Azure, AWS, or hosted virtual servers — monitored and patched the same as on-premise.
Stack included: NinjaOne, EDR (Huntress; SentinelOne on Business Critical), MSP360 image backup with 500 GB included; storage above 500 GB billed per GB-month.
Windows Server licensing and Client Access Licenses (CALs) remain the client's purchase.
// How it works
You do not have to put every seat on the same tier. Most clients run their leadership and finance people on a higher tier than the shop floor, under a single agreement with one invoice.
Move a seat up or down as roles change. We will tell you when somebody is paying for a tier they are not using — Law 2, and it costs us money to mention it, which is rather the point.
Thirty years of watching businesses get into trouble with technology. Ask him anything — pricing, tiers, what you actually need. Anything about an issue you face, or anything about us you want to know. He'll tell you straight, including when the answer is that you don't need us.
// Project & hourly rates
Not every engagement fits a monthly contract. Infrastructure projects, compliance work, and AI implementations are scoped and billed at published rates with no surprises.
Remote help desk, workstations, software configuration, and application work.
30-minute increments · onsite or remote
Networking, servers, cloud, and backup architecture.
Onsite: full-hour increments · Remote: 30-minute increments
Regulatory work that carries real liability.
Onsite: full-hour increments · Remote: 30-minute increments
Scoping, strategy, guardrails, and AI training.
Onsite: full-hour increments · Remote: 30-minute increments
Deployment, integration, and agent builds.
Onsite: full-hour increments · Remote: 30-minute increments
Systems & Software work is billed in 30-minute increments, onsite or remote. All other onsite work is billed in full-hour increments. If the job runs 1.5 hours onsite, you are billed for 2 — and we stay for 2. Remote work is billed in 30-minute increments.On-site travel within St. Johns County is included. Beyond that, travel is billed at $75/hr — and we will always tell you before we come.Work performed before 7 AM or after 5 PM on weekdays, on weekends, or on holidays is billed at 1.5× the standard rate.For businesses operated from a home, onsite work is billed with a one-hour minimum because home visits take more time and travel. Remote work is billed in 30-minute increments.If the work turns out to belong in a lower tier, you are billed at the lower tier.This page is the authoritative rate schedule. Rates are current as of today and subject to change.
Tell us how many seats and servers you have. You will get a sample agreement with a real number on the spot, and an honest opinion about which tier you actually need.